Pkoka Privacy Policy — Your Data Is Completely Safe With Us

Welcome to pkoka. This Privacy Policy describes how pkoka (https://pkoka.ws) collects your personal information, the purposes for which it is used, and how it is kept secure. pkoka is a trusted online betting and gaming platform for users in Bangladesh, and your privacy is our highest priority.

By using any pkoka service, you are considered to have accepted this Privacy Policy. Please read it carefully before registering. This policy applies to all pkoka services — the website, mobile app, and all associated digital platforms.

We believe transparency is the best policy. That's why this Privacy Policy contains no hidden terms — it clearly explains what data pkoka holds and why.

Pkoka collects your information in several ways. Below is a detailed breakdown of what types of data are collected and under what circumstances:

Information Collected at Registration:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and country
• Preferred currency and language
• Username and password (stored in encrypted form)

Information collected for KYC verification:

• Copy of national ID, passport, or driving licence
• Proof of current address (utility bill or bank statement)
• Information required to verify payment methods

Automatically Collected Information:

• IP address and browser type
• Device information (model, operating system)
• Platform activity logs (login times, bet history)
• Cookie & Session Data

Pkoka uses the data it collects for specific, limited purposes. The table below outlines each purpose clearly.

Pkoka never uses your data for any purpose you have not been informed of in advance. Prior to any new use, pkoka will obtain your consent.

Pkoka does not sell your personal data or share it for commercial purposes. However, limited data may be shared with trusted third parties to operate our services:

• Payment Processors: Necessary financial information is shared with payment gateway providers to process transactions.
• Identity Verification Services: As part of the KYC process, identity information may be shared with approved verification agencies.
• Game Providers: Game software providers receive only the limited information necessary to operate the games.
• Regulatory Authority: Required information is disclosed to regulatory authorities in accordance with legal obligations.
• Law Enforcement Agencies: Information may be disclosed as part of a court order or legal process.

All third parties that pkoka works with are required to comply with pkoka's privacy standards and are contractually bound to protect your data.

Pkoka's website and app use cookies. Cookies are small files stored in your browser that help enhance your experience.

Types of cookies pkoka uses:

• Essential Cookies: Essential for maintaining login sessions and ensuring platform security. Without these, the platform cannot function properly.
• Functional Cookies: Remembers your language preference, theme, and other personal settings.
• Analytics Cookies: Helps analyze website usage to improve our services. This data is aggregated and anonymized.
• Security Cookies: Used to detect fraud and prevent the creation of multiple accounts.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain pkoka features.

Pkoka does not retain your data indefinitely. A specific retention period is defined for each type of information:

• Account Information: For the duration of account activity and up to 5 years after closure (as required by law).
• Transaction Records: A minimum of 7 years, as required by anti-money laundering laws.
• KYC Documents: 5 years after account closure.
• Log Files: Typically 12 months.
• Marketing Consent: Deleted immediately upon opt-out.

Once the designated retention period expires, pkoka securely deletes or anonymizes your data so it can no longer be used to identify any individual.

Under pkoka's Privacy Policy, you have several important rights regarding your own data. pkoka fully recognizes and respects these rights:

• Right to Access: You can request to know what information pkoka holds about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request a temporary restriction on the processing of your data.
• Right to Data Portability: You can receive your data in a machine-readable format.
• Right to Object: You can object to the use of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent at any time.

To exercise these rights [email protected]to send us an email. pkoka typically responds to requests within 30 days.

Pkoka is a platform strictly prohibited for anyone under 18. pkoka does not knowingly collect data from minors.

Age verification is part of the registration process. If a minor's data is collected for any reason, pkoka will close that account and delete all associated data as soon as it becomes aware.

Pkoka employs industry-leading security measures to protect your data. The core components of our security framework include:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Password Hashing: Passwords are never stored in plain text — only encrypted hashes are kept.
• Two-Factor Authentication (2FA): 2FA is available for an added layer of security on your account.
• Regular Security Audits: Third-party security experts conduct regular audits of pkoka's systems.
• Unusual Activity Detection: Our automated system flags suspicious activity instantly.
• Data Backup: Regular backups ensure that no data is lost in the event of an incident.

While pkoka takes every possible security measure, no digital platform can guarantee 100% absolute security. That said, in the event of any security breach, pkoka will notify you promptly.

Pkoka may update this Privacy Policy from time to time. Changes may be driven by legal updates, the introduction of new services, or improvements to our data practices.

For significant changes, pkoka will notify you by email or via an on-platform notice. The date of any update will always appear at the top of this page under "Last Updated".

• For minor changes, only the page will be updated.
• 30 days' notice is given ahead of any major changes.
• Continuing to use our services after a new policy takes effect will be considered your acceptance of the updated terms.

For any questions, concerns, or requests regarding this Privacy Policy, please contact the pkoka support team. We typically respond within 24–48 hours.

• Email: [email protected]
• Website: pkoka.ws
• FAQ: View FAQs

If your privacy complaint remains unresolved, you have the right to file a complaint with the relevant regulatory authority.